Samten Phuentshog Yoesel Travel

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Terms & Conditions

Welcome to Samten Phuentshog Yoesel Travel.
By booking a tour or using our services, you agree to the following Terms and Conditions.
Please read them carefully before confirming your trip.

1. GENERAL TERMS

  1. Samten Phuentshog Yoesel Travel is a licensed and registered Bhutanese tour operator.
  2. All tours are operated according to Bhutan’s tourism laws, policies, and regulations set by the Department of Tourism (DoT).
  3. By booking with us, you confirm that all information you provide is accurate and truthful.

2. BOOKING & RESERVATION

2.1 Booking Confirmation

A booking is considered confirmed when:

  • You provide your passport copy
  • You agree to your final itinerary
  • A deposit or full payment is received (depending on your booking type)

2.2 Personal Details

Travelers must provide correct:

  • Passport details
  • Flight details
  • Travel dates
  • Special requirements (if any)

Incorrect information may cause delays or visa issues.

3. PAYMENT POLICY

3.1 Payment Requirements

  • Full payment is required for visa processing.
  • Payments must be made via bank transfer or other approved payment methods.

3.2 Tour Cost Includes

  • Bhutan Visa & processing
  • Accommodation (standard or as agreed)
  • All meals
  • Licensed guide
  • Private vehicle & driver
  • Entrance fees
  • Bhutan Sustainable Development Fee (if included in your quote)
  • Airport transfers

3.3 Tour Cost Excludes

  • International flight tickets
  • Travel insurance
  • Personal expenses
  • Drinks, snacks, laundry
  • Tips (optional but appreciated)
  • SDF if not included in the package
  • Anything not mentioned in “tour cost includes”

4. CANCELLATION POLICY

4.1 Guest-Initiated Cancellation

The following charges apply:

  • 30+ days before arrival: 20% of total cost
  • 15–30 days before arrival: 50% of total cost
  • Less than 15 days: 100% of total cost
  • No-shows: No refund

4.2 Tour Postponement

Postponements are allowed based on availability and airline schedules. Charges may apply.

4.3 Flight Cancellations

Airlines have separate cancellation policies.
We assist, but final decisions depend on the airline.

5. VISA & ENTRY REQUIREMENTS

  1. A Bhutan visa is required for all international travelers except Indian citizens.
  2. We process the visa after receiving your passport copy and full payment.
  3. The Department of Tourism has full authority to accept or reject visa applications.
    (We have no control over final approvals.)
  4. Travelers must meet health and travel regulations at the time of entry.

6. TRAVEL INSURANCE

All guests must have valid travel insurance covering:

  • Medical emergencies
  • Evacuation
  • Trip cancellations
  • Baggage loss

We are not responsible for incidents not covered by your insurance.

7. ITINERARY CHANGES

7.1 Guest-Requested Changes

We try our best to accommodate changes, but:

  • Extra charges may apply
  • Some changes may not be possible during peak seasons

7.2 Company-Requested Changes

We reserve the right to modify itineraries due to:

  • Weather
  • Road conditions
  • Safety concerns
  • Government restrictions
  • Unexpected local events

Any changes will be made with safety and guest experience in mind.

8. LIMITATION OF LIABILITY

Samten Phuentshog Yoesel Travel is not responsible for:

  • Delays caused by flights
  • Lost or delayed luggage
  • Natural disasters, strikes, or weather-related issues
  • Accidents occurring during activities not organized by us
  • Traveler negligence
  • Any costs resulting from events beyond our control

We ensure safety and professionalism but cannot guarantee circumstances outside our authority.

9. GUEST RESPONSIBILITIES

Guests must:

  • Follow Bhutan’s laws and cultural guidelines
  • Respect sacred sites and local customs
  • Follow safety instructions from guides
  • Provide accurate travel details
  • Ensure their passports are valid for at least 6 months

Misconduct or unsafe behavior may result in termination of services without refund.

10. HEALTH & FITNESS

Some tours include hikes, altitude exposure, or long drives.
Travelers must ensure they are medically fit to participate.

We must be informed of:

  • Medical conditions
  • Allergies
  • Dietary needs
  • Special assistance required

11. COMPLAINTS & FEEDBACK

If you face any issues during your trip:

  • Notify your guide or our office immediately
    We will try to resolve it as quickly as possible.

12. PRIVACY POLICY

We protect your personal information and only use it for:

  • Visa processing
  • Tour arrangements
  • Required government documentation
  • Essential communication

We never sell or misuse your information.
(See full Privacy Policy page for details.)

13. GOVERNING LAW

All agreements are governed by:

  • The laws of the Kingdom of Bhutan
  • The Department of Tourism regulations

14. ACCEPTANCE OF TERMS

By booking a tour or using our services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.v